Becky Rhone-Nowlan

I have been eating at Cafe Bixby and Pizza since my son was 4 years old.  He is now 18 Believe me, I have seen plenty of wait staff come and go.  In that time, I have learned that the owner, Jack Skandalakis, values his customers.   When he can’t be there  Jack Kaperonis  is  and he also values customers.  They both make a point of greeting customers and on occasion will sit with some of the regular customers.  When you eat there, you feel like family.  I guess it’s a good thing they have hearty home style cooking eh?

I eat there regularly and twice a week I go in just for coffee.  Now I have to admit to you that I’m rather particular about how I like my coffee.  I like 1 regular creamer, 1 Irish Cream (creamer), 1 regular sugar and 1 sugar in the raw.  I told you I was particular :)  Yeah, I’m a little odd that way.  At Cafe Bixby when you order coffee with cream, they bring a little dish with 3 kinds of cream; regular, Irish Cream, and Hazelnut. Usually I ignore the hazelnut in favor of the ones I prefer and sometimes I have to ask for more Irish Cream.  Recently, to my utter delight, when my coffee is served the hazelnut creamers are missing and additional Irish Creams have taken their place.

This is a very small touch that has had a tremendous impact!  It shows that they have taken the time to notice my preferences.  I did not ask for this but love that they have taken the time to notice.  As customers it’s all about ME isn’t it?  I am spending my money so how are you going to make ME important?  I know I am like that, are you too?  I love to feel important and special and that’s exactly how I feel when I see someone has taken extra care to do something like this.

I have made sure to mention this to both Jacks.  It is important that Jack Skandalakis, as the owner, know that impact his staff has had on me as a customer. The question is, What are you taking notice of regarding your customers?

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Tags: , Food, Pizza, Restaurants

This entry was posted on Thursday, November 22nd, 2007 at 4:27 am and is filed under Customer Care, Customerrs, customer care on the internet, success. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.